All items must be returned to us before a refund or replacement is issued. Please do not use scissors or any sharpen item to open your package; you are able to tear the packaging open.
All Hungarian customers must return their items within 30 days of the date shown on the dispatch note.
For all international customers, please return unsuitable items within 30 days of receiving your parcels.
Items must be returned to us in an unworn and unwashed condition.
Deemed fit for resale with tags still attached.
Item(s) must be returned in their original packaging.
All customers must complete and insert the return slip when returning their item(s).
All items purchased in the Sale Department/Black Friday Offer/Christmas Offer are ineligible for a refund and may be exchanged only (this includes discount codes).
Please note; Headwear, underwear and swimwear are ineligible for return, refund or exchange due to hygiene reasons.
Discount Codes and offers are valid on full price items only unless otherwise advertised.
To take advantage of an offer, the relevant Promotion Code must be entered at the checkout.
Please be very careful when trying products on please ensure not to leave marks on the product as we will not be able to arrange an exchange or refund for any item returned to us with any marks or stains.
Please thoroughly inspect any item you order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given prior notice that an item is faulty.
If you have not tracked your parcel back to ourselves we cannot accept any liability for it. Please note that we do not offer free returns. All costs of returning are customers responsibility. In the case of an exchange the items will be sent back out to you free of charge. Delivery charges are non refundable unless the item purchased is faulty or incorrect. Items returned inside the 30 days will be issued with a refund but items returned outside the 30 days may be accepted at our discretion - Please contact us first via the Contact us page for all returns & confirmation. Please allow 48hrs for a member of the Bitter Magazine teams to respond.
We aim to process your return ASAP, but on occasions, it may take up to 14 working days for us to handle your return and a further 7 days for your refund to be processed.
Any questions please email the team on: firstname.lastname@example.org